Kyles Containers Return Policy
Welcome to Kyles Containers
We know that investing in shipping containers, modular structures, and industrial equipment is a major decision. Because our inventory includes 1 Trip and Cargo Worthy Containers, Custom Container Homes, Cabins, Offices, Wheel Rentals, and industrial parts, our delivery and logistics process is different from standard retail shipping.
Our goal is to provide customers with a clear and transparent return process.
1. Eligibility for Returns
We evaluate return requests on a case-by-case basis. You may be eligible for a return if:
You received the wrong product or incorrect quantity.
The product arrives with major structural damage that prevents it from being used for its intended purpose.
The delivered item is substantially different from the item you ordered.
Another return or exchange is reviewed and approved by Kyles Containers.
Used & Refurbished Containers
Containers sold as Used, Refurbished, or Cargo Worthy may include cosmetic wear such as dents, scratches, surface rust, patches, repairs, or other signs of previous use.
Normal cosmetic wear consistent with the advertised condition of a used container is not considered a defect and, by itself, does not qualify the product for return.
2. 30-Day Return Window
Please inspect your order promptly after delivery.
Return requests must be submitted within 30 calendar days of delivery.
Requests submitted after the 30-day return period may not be accepted, particularly if the container, structure, or other product has been moved, modified, installed, used, or placed into service.
3. How to Request a Return
Before returning any product, you must first obtain return authorization from Kyles Containers.
To request a return:
Inspect the product after delivery.
Contact Kyles Containers at sales@kylescontainers.us.
Provide your order number and purchase date.
Describe the reason for the return.
Include clear photographs showing any damage, defect, incorrect product, or other relevant issue.
Our team will review the request and may request additional information.
Do not arrange transportation of a return until your request has been reviewed and approved and you have received return instructions from Kyles Containers.
4. Condition of Approved Returns
To qualify for an approved return, the product must remain substantially in the same condition in which it was delivered.
Unless otherwise approved because of a defect or an error by Kyles Containers, the product must not have been:
Loaded with cargo, equipment, or personal belongings.
Relocated from its original delivery location.
Painted, wrapped, branded, or refinished.
Cut, welded, drilled, or structurally modified.
Installed, anchored, or permanently attached.
Materially damaged after delivery.
Products that have been materially modified or used may not qualify for return.
5. Return Transportation
Shipping containers and modular structures require specialized transportation and cannot normally be returned through standard parcel shipping services.
If a return is approved, the customer is responsible for arranging transportation of the product back to the return location or yard designated by Kyles Containers.
Customers are generally responsible for return transportation, freight, loading, unloading, and related logistics costs.
If the return results from an incorrect product supplied by Kyles Containers or a verified structural defect that existed at the time of delivery, please contact us before arranging transportation. Kyles Containers will provide instructions regarding any applicable transportation arrangements or costs.
The designated return location and return instructions will be provided after the return request has been approved.
Do not transport a returned product to a Kyles Containers location without prior authorization.
6. Restocking Fee
Kyles Containers does not charge a restocking fee for an approved return.
Return transportation, freight, loading, unloading, and other logistics expenses are separate from a restocking fee and may remain the customer’s responsibility as described in this Return Policy.
7. Exchanges
Kyles Containers accepts eligible exchanges, subject to prior approval and product availability.
Customers requesting an exchange should contact us within the applicable 30-day return window.
The product must meet the applicable return-condition requirements described in this policy.
Any difference in product price, transportation costs, or other applicable charges will be communicated to the customer before an exchange is completed.
Do not arrange transportation for an exchange until you have received authorization and instructions from Kyles Containers.
8. Non-Returnable Items
The following products are generally considered final sale and are not eligible for return unless otherwise required by applicable law or the return results from an eligible error by Kyles Containers:
Custom-built or custom-modified shipping containers.
Special-order products.
Container homes or cabins after placement, installation, or anchoring.
Container offices after placement, installation, or anchoring.
Shipping Container Wheel Rentals once the rental period has begun.
Parts or accessories that have been opened, installed, or used.
Before Ordering
We encourage customers to verify site dimensions, delivery access requirements, utility locations, product specifications, and customization requirements before placing an order.
9. Inspection & Resolution
Once an approved returned item has been received at the designated return location, Kyles Containers will:
Inspect the product.
Verify its condition.
Compare the returned product with the approved return request.
Notify the customer of the outcome.
Depending on the circumstances, an approved resolution may include a refund, exchange, replacement, repair, or another appropriate resolution.
For information about how and when approved refunds are processed, please see our separate Refund Policy.
Contact Us
If you have questions about your order or need assistance with a return or exchange, please contact us.
Kyles Containers
Email: sales@kylescontainers.us
Phone: +1 (520) 652-0724
Website: kylescontainers.us
