Kyles Containers Refund Policy

1. Overview

This Refund Policy explains how approved refunds are handled for purchases made from Kyles Containers.

Because shipping containers, modular structures, transportation services, rentals, and related products can involve substantial transportation and customization costs, refund requests are reviewed according to the circumstances of each order.

This Refund Policy should be read together with our separate Return Policy, which explains return eligibility, the 30-day return window, product-condition requirements, exchanges, and return transportation.

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2. When a Refund May Be Approved

A refund may be approved in circumstances including:

• An eligible return has been approved, received, and inspected.

• The wrong product or incorrect quantity was supplied and an appropriate replacement or other resolution cannot be provided.

• A product was delivered with a qualifying major structural defect that existed at the time of delivery and the return or refund has been approved.

• An order is cancelled before the product has been dispatched, prepared for delivery, customized, or otherwise committed to fulfillment.

• Another refund is reviewed and expressly approved by Kyles Containers.

Approval depends on the circumstances of the order and the requirements stated in our Return Policy.

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3. Refund Requests

If you believe you are entitled to a refund, please contact Kyles Containers.

Please provide:

• Your name.

• Order number.

• Purchase date.

• Reason for requesting the refund.

• Photographs or videos when relevant.

• Any other documentation reasonably necessary to review the request.

Kyles Containers may review order records, delivery documentation, photographs, communications, and inspection findings before approving a refund.

Customers will be informed of the outcome of the review.

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4. Refunds Following a Return

When a refund requires a product to be returned, the applicable return must first be authorized in accordance with our Return Policy.

Once an eligible returned product has arrived at the designated return location, Kyles Containers may inspect it to confirm:

• The identity of the returned product.

• Its condition.

• Whether it corresponds to the approved return request.

• Whether it has been materially altered or damaged after delivery.

• Whether the requirements of the approved return have been satisfied.

Once the return has been inspected and the refund approved, the refund will be processed according to this policy.

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5. Refund Processing Time

Approved refunds are processed by Kyles Containers within 14 days after the refund has been approved and any required returned product has been received and inspected.

Where additional payment information is reasonably required to issue the refund, the processing period may begin once that information has been received.

After Kyles Containers issues the refund, additional time may be required for the funds to appear in the customer’s account. Processing times imposed by banks, card issuers, or other payment providers are outside our control.

Customers will be notified when the refund has been issued by Kyles Containers.

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6. Refund Method

Approved refunds will generally be issued using the original payment method, where possible.

For orders originally paid by bank transfer, an approved refund may be returned by bank transfer.

If information is required to process a bank-transfer refund, the customer may be asked to provide appropriate payment details.

Any payment information provided for this purpose will be used to process the applicable refund.

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7. Refund Amount

When a full refund is approved, the customer will receive the refundable amount associated with the eligible product or order.

Original delivery, transportation, loading, unloading, customization, or other services that have already been performed or incurred may not be refundable unless:

• The refund results from an error attributable to Kyles Containers;

• The charge relates to an eligible verified defect; or

• Kyles Containers expressly agrees otherwise.

Any applicable non-refundable amount will be explained to the customer as part of the refund resolution.

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8. No Restocking Fee

Kyles Containers does not charge a restocking fee for an approved return.

This does not mean that all transportation or other costs associated with an order are refundable.

As explained in our Return Policy, customers are generally responsible for arranging and paying applicable return transportation and freight costs unless the return results from an eligible error by Kyles Containers or a qualifying verified defect.

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9. Order Cancellations

Customers who wish to cancel an order should contact Kyles Containers as soon as possible.

A cancellation may qualify for a full refund when the order is cancelled before:

• The product has been dispatched.

• Delivery or transportation has been arranged or performed.

• Customization or modification work has begun.

• Special-order products have been acquired specifically for the customer.

• Other non-recoverable fulfillment costs have been incurred.

If fulfillment activities have already begun, cancellation may not be possible or certain costs already incurred may not be refundable.

Any applicable charges will be explained before the cancellation and refund are finalized.

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10. Situations That May Not Qualify for a Refund

Refunds are generally not available for:

• Minor cosmetic imperfections or normal wear consistent with the advertised condition of a used, refurbished, or Cargo Worthy container.

• Products materially altered, modified, installed, or damaged after delivery.

• Custom-built or custom-modified containers after customization has begun or been completed.

• Special-order products that cannot reasonably be resold or reused.

• Container homes, cabins, or offices after placement, installation, anchoring, or material modification.

• Shipping Container Wheel Rentals after the applicable rental period has begun.

• Parts or accessories that have been installed, used, or damaged after delivery.

• Damage caused after delivery by misuse, improper handling, unauthorized modification, site conditions, or circumstances unrelated to the product’s condition at delivery.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable law.

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11. Delivery and Return Transportation Costs

Shipping containers and modular structures require specialized transportation.

Return transportation is governed by our separate Return Policy.

Customers are generally responsible for arranging transportation of an approved return back to the location designated by Kyles Containers and for applicable return transportation costs.

If an eligible return results from an incorrect product supplied by Kyles Containers or a qualifying verified defect that existed at delivery, customers should contact us before arranging transportation so that appropriate instructions can be provided.

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12. Exchanges, Replacements and Other Resolutions

Depending on the circumstances, a refund may not be the only available resolution.

Kyles Containers may offer an approved:

• Exchange.

• Replacement.

• Repair.

• Refund.

• Other mutually agreed resolution.

Any exchange remains subject to product availability and the requirements of our Return Policy.

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13. Contact Us

For questions regarding refunds, returns, cancellations, or an existing order, please contact:

Kyles Containers

Email: sales@kylescontainers.us
Phone: +1 (520) 652-0724
Website: kylescontainers.us

Please include your order number and relevant supporting information when contacting us regarding a refund.